BuzzFeed News— Some sellers offer gift cards or freebies to customers in exchange for five-star reviews. Amazon is recommending their products as “Amazon’s Choice.” View Entire Post ›
BuzzFeed News—Amazon Sellers Are Using Facebook Chatbots To Cheat Their Way To Good Reviews. Facebook ads touting “free” products are actually fake review programs commissioned by Amazon sellers. View Entire Post ›
Business Insider—Amazon charges sellers as much as $5,000 a month for customer service if they want a guarantee that they'll be able to talk to a real person (AMAZON). Brendan McDermid/Reuters Amazon charges third party sellers as much as $5,000 per month to gain access to a dedicated customer service person under its management growth program. A Washington Post report detailed how sellers who don't pay into this system can be left without access to immediate help when relying on Amazon's automated customer service channels when dealing with issues like fraud. Sellers and former employees told the Post that Amazon is focused on increasing profits at the...
MIT Technology Review—Amazon’s new Kindle for Kids is probably not as good for kids as real books. Amazon has announced it’s launching a Kindle designed especially for children.