How companies can use generative AI for empathetic customer relationships to create lifetime value

Phys.org— Researchers from National Taiwan University and the University of Maryland have published a new Journal of Marketing article that examines how marketers can use GenAI to provide empathetic customer care.

Music Business Worldwide—‘Culture and Content are two cross-cutting descriptors that can help us signpost the commercial value gap between human-created and AI-generated works.’. This op/ed comes from Sarah Williams, CEO of IMPEL, the international collective licensing agency representing digital music publishing rights Source

VentureBeat—MongoDB debuts AI app-building toolkit to help businesses struggling to use generative AI. MongoDB has launched its AI Applications Program, offering software and consultancy to organizations struggling to build and deploy AI apps.

PJ Media—Eight Daily Newspapers Sue Open AI and Microsoft Over Use of Copyrighted Articles for 'Generative AI'. In what promises to be a defining suit for artificial intelligence and the tools used to power AI, eight daily newspapers have sued Microsoft and Open AI over their use of newspaper articles to power their AI chatbots.