Artificial Intelligence (AI) is transforming the way businesses operate, driving unprecedented levels of efficiency and productivity across various sectors. From Customer Relationship Management (CRM) to Case Management and Development and DevOps, AI is transforming the business landscape, enabling companies to streamline processes, enhance decision-making, and deliver superior customer experiences. Revolutionizing Customer Relationship Management (CRM) with […]
Heineken is the latest brand getting comfortable with generative AI chatbots. The brewer has integrated a gen AI chatbot into its cloud platform, KIM (Knowledge and Insights Management), letting Heineken's global workforce of 2,000 staffers query structured and unstructured data, including over 8,000 files of consumer information, interviews and reports, for real-time insights. Employees can ask questions such as "How do European millennials feel about non-alcoholic beers?" or "What are...
With India having the world's biggest election, Meta assures that any election-related queries on its AI chatbot will not interfere with people's perspectives on their chosen candidates.
Companies across sectors, like Best Buy and Mercedes Benz, have gone with Google Gemini AI to build their next AI chatbots, Google stated at its Google Cloud Next conference on Tuesday.
Google has launched a new tool called Google Vertex AI Agent Builder, which is a no-code platform for creating custom AI agents. This tool is designed to enable users, regardless of their technical background, to build AI assistants for various purposes such as customer service, shopping assistance, and automating online tasks. The AI Builder was […]
China's ChatGPT-like "Ernie Bot" reaches a daunting milestone after it recorded 200 million users.
AI chatbots are slowly but surely infiltrating every app we use, and the latest one is WhatsApp. Meta is now testing the addition of the Meta AI chatbot to the messaging service, a test that's currently going on inside the latest version of the app for both iOS and Android. Right now, the test is only available to those who have English set as their WhatsApp language. It's a limited test, however, which means not everyone that's eligible can see the Meta AI chatbot in WhatsApp yet. So far,...
Slack just rolled out its AI tools to all paying users, after releasing them to a select subset of customers earlier this year. The company’s been teasing these features since last year and, well, now they’re here. The AI auto-generates channel recaps to give people key highlights of stuff they missed while away from the keyboard or smartphone, for keeping track of important work stuff and office in-jokes. Slack says the algorithm that generates these recaps is smart enough to pull content from...
On Friday, people around the web noticed a new addition to their Instagram: Meta AI, the company’s general-purpose, AI-powered chatbot that can answer questions, write poetry and generate images with a simple text prompt. The move isn’t surprising. Meta revealed Meta AI in September 2023 and has spent the last few months adding the chatbot to products like Facebook Messenger and WhatsApp, so adding it to Instagram seems like a no-brainer. Just got access to Meta AI on one of my Instagram...
Verizon is crediting flexible price plans and streaming bundles for its slowing customer losses. The wireless provider on Monday (April 11) reported that it lost 68,000 monthly wireless phone subscribers during the first quarter of 2024. According to a report by CNBC, that was compared to a loss of 127,000 in the first quarter of last year. The company has said that its myPlan […]
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China's Baidu has unveiled new AI tools allowing people with no coding knowledge to create their own AI chatbots.