HONOLULU (KHON2) -- The Honolulu Police Department warned parts of the public of issues when calling 911 on Friday at noon. According to HPD, some Verizon Wireless customers calling dispatchers were transferred to an automated recording with instructions to call 911. Police said those who heard the recording needed to press zero to be connected []
Verizon highlighted the use of new human-assisted generative AI (GenAI) tools to improve its customer service operations for subscribers.
There's lots of hype about the potential power of generative artificial intelligence (AI), but real-world implementations are harder to find. While the technology could change the world of work forever, its implementation right now is focused on a few key areas -- and one of these is customer experience (CX).Forrester expects generative AI to give CX teams a big boost through 2024. The tech researcher says service agents will use AI-powered tools to ask natural language questions and receive...
A week after Starbucks Corp. reported disappointing quarterly earnings and a gloomy annual forecast, its former chief executive said the coffee chain needs
Sprinklr's Digital Twins lets brands deploy AI-powered autonomous bot replicas that mirror and enhance the work of their customer-facing teams.
Sainsbury’s and Microsoft have announced a new five-year strategic partnership, using the latter’s artificial intelligence and machine learning capabilities and Sainsbury's datasets to help accelerate the retailer's recently announced Next Level Sainsbury’s strategy.
After riots erupted in Black neighborhoods in summer 1967, a bi-partisan commission’s final report offered a shockingly unvarnished assessment of American race relations—a verdict so politically explosive that President Johnson refused to acknowledge it publicly, or even to thank the commissioners for their service.
Discover a world of culinary delights and immerse yourself in the rich tradition of Swedish cuisine, now with a store in Estepona. Spisa Estepona is now open 9am to 9pm, located opposite McDonalds at Avenida Litoral 5. They have the full selection of Swedish groceries just like their flagship store SPISA Centro Plaza, including their […]
"We are increasingly trading our privacy for a sense of security. Becoming a parent showed me how tempting, and how dangerous, that exchange can be."
Apple recently announced it’s new iPad Pro and they released an ad for it, and it’s pissing off a lot of artists.Honestly, I have no idea what Apple was thinking when...
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About four-in-ten Hispanic women say that being female or Hispanic impacts their daily lives. In fact, Hispanic women are more likely than Hispanic men to say sexism is a problem in the workplace, schools and the media. Differences by gender disappear in other areas. Similar shares of Hispanic women and Hispanic men say they have […]